Terms and Conditions

Last updated: September, 2025

These Terms & Conditions explain how we handle bookings and deposits, rescheduling and cancellations, liability limits, and other service policies for moves across Toronto and the GTA. You’ll also receive a copy of this document with your booking confirmation email.

Liability of Carrier

The carrier “Great Toronto Movers Inc.” of the goods herein described is liable for any loss of or damage to goods accepted by the carrier or the carrier’s agent except as stipulated in the articles below.

Exemptions from Liability:

The carrier shall not be liable for:

Loss, damage, or delay to any goods described in the bill of lading, and/or booking confirmation email, that are caused by an act of God, the King or public enemies, riots, strikes, a defect or inherent vice in the goods, or authority of law of quarantine.
Damage to fragile goods that are not packed, moved, and unpacked by the carrier, its agents or employees.
Damage to internal components of electronic devices: even if the external casing is well-protected, internal components cannot be inspected or assessed by the carrier before transport.
Deterioration of, or damage to, perishable food, and live plants.
Damage to, or loss of, a piece of a set, in which event the carrier shall only be liable for repair or recovery of the lost or damaged piece.
Damage to goods picked up or delivered in bad weather; not limited to rain, hail or snow.
Damage or loss of goods at place of pickup or delivery at which the customer is not in attendance.
Damage or loss of goods packed in plastic bags.
Damage to particle board furniture: these items are manufactured with inherent risk, and are designed to be assembled and placed in one location for the entirety of their use. They degrade with repeated disassembly/reassembly and may not withstand the stress of a move.
Damage to goods which require hoisting during pickup or delivery.
Damage to any goods left unpacked by the customer.
Damage to goods packed in cartons/boxes which were not packed by the carrier, its agents or employees.
Damage to surrounding structures: these include but are not limited to floors, walls, ceilings, railings, and driveways.
Damage to all goods caused by fluid, corrosives, explosives, or similar items within the customer’s goods.
Loss of goods at loading and elevator areas (customer or its agent is responsible for securing safe access.)
Injury to customer or its agents if they handle or go on any equipment owned, leased or operated by the carrier or its agent.
Goods on all transportation which the customer or its agent will be driving.
Loss, damage, or delay to any goods not described in the bill of lading and/or booking confirmation email.

Liability of Originating and Delivering Carriers

Where a shipment is accepted for carriage by more than one carrier, the carrier who issues the bill of lading, and the carrier who assumes responsibility for delivery to the consignee, in addition to any other liability hereunder, are liable for any loss of or damage to the goods while they are in the custody of any other carrier to whom the goods are delivered and from which liability the other carrier is not relieved.

Recovering from Connecting Carriers

Where a shipment is accepted for carriage by more than one carrier, the carrier who issues the bill of lading and the carrier who assumes responsibility for delivery to the consignee, in addition to any other liability hereunder, are liable for any loss of or damage to the goods while they are in the custody of any other carrier to whom the goods are delivered and from which liability the other carrier is not relieved.

Maximum Liability

The total value of articles declared by the customer on the bill of lading and/or booking confirmation email shall not exceed CDN $50,000 declared value. Either the original contracting carrier or the delivering carrier, as the case may be, shall acknowledge receipt of claim within (7) days.
The carrier shall cover these declared goods individually up to a maximum of $0.60 per pound per article—also known as basic coverage/insurance. Carrier reserves the right to verify weight of goods claimed.
The carrier reserves the right to waive this coverage for any, and all articles that are not specifically declared on the bill of lading and/or booking confirmation email.

Notice of Claim

No carrier is not liable for loss, damage or delay to any goods carried under the bill of lading and/or booking confirmation email, unless written notice of claim is received by the carrier within (3) days after the delivery of goods, or, in case of failure to make delivery of entire shipment within (30) days from date of shipment.
Either the original contracting carrier or the delivering carrier, as the case may be, shall acknowledge receipt of claim within (7) days.

Loading and Unloading Area

It is the customers responsibility to arrange for, and designate a safe and legal location for the carrier to park our moving truck during loading and unloading.
If the carrier receives a parking or traffic citation during loading and/or unloading, the fine associated with the citation will be the responsibility of the customer, and added to their invoice.

Articles of Extraordinary Value

Carrier is not bound to carry documents or any goods of extraordinary value unless by a special agreement to do so. If such goods are carried without a special agreement, and the nature of the good is not disclosed on the bill of lading and/or booking confirmation email, the carrier shall not be liable for any loss or damage. These include but are not limited to sums of money, securities, precious metals, precious stones, coins, stamps and any good with a value greater than CDN $5,000.

Dangerous and Hazardous Goods

Every person, whether as principle or agent shipping explosives or dangerous goods without previous full disclosure to the carrier via the bill of lading and/or booking confirmation email as required by law, shall indemnify the carrier against all loss, damage or delay caused thereby, and such goods may be disposed of, or warehoused at the customer’s risk and expense. The customer may also be liable to damages caused to the carrier’s equipment, other shipments, and welfare of persons coming into contact with such goods.

Undelivered Goods

Where through no fault of the carrier, the goods cannot be delivered, the carrier shall immediately give notice to the customer that delivery has not been made, and shall request disposal instructions where reasonable notice has been given, and the customer fails to respond within 30 days the carrier shall have the right to sell, auction, or dispose of such goods.
Pending receipt of such disposal instructions: (i) the goods may be stored in the warehouse of the carrier, subject to a reasonable charge for storage; (ii) provided that the carrier has notified the customer of its intention, the goods may be removed to and stored in, a public or licensed warehouse, at the expense of the customer without liability on the part of the carrier and subject to a lien for all the freight and other lawful charges.

Quote and Time of Completion

All bookings come with a three (3) hour minimum charge.
Unless the carrier has inspected the articles to be moved in their entirety before providing a quote, and the customer has listed all said articles on the bill of lading and/or booking confirmation email then the approximate completion time given on the bill of lading and/or booking confirmation email by the carrier will always be non-binding.

Confirmation of Booking

Moves are scheduled, and confirmed by booking confirmation email which will serve as the bill of lading.
Moves are scheduled, and confirmed by only after deposit has been received in full.
The booking confirmation e-mail, as well as the Move Order you’ll sign on the day of your move, will be our, and your legal copies of the contractually agreed upon terms of the move.

Moving Clock

The clock begins when we arrive at your location, and confirmed by your signature on the Move Order.
Hours are rounded to the nearest half (0.5) of an hour.

Refusal of Service

The carrier reserves the right to refuse service if:

On the day of the move we arrive to find that the customer has grossly misled us on the total contents being moved.
On the day of the move we find unsanitary items amongst the items being moved which would compromise the health of our personal or the interior of our truck.
On the day of the move we arrive to an unsafe environment.

Hidden Fees

Great Toronto Movers Inc. has no hidden fees and will never charge any fees that are not confirmed by the customer on their booking confirmation email.

Cancellations or Rescheduling

Cancellation or rescheduling within 14 calendar days of your confirmed move time will result in your deposit being non-refundable.

Payment

Payment shall be made by the customer immediately upon the completion of the move. Payments can be made by debit, credit, cash, or e-transfer. There is a 3% processing fee when using credit cards.

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